Statement of Policy

Terms:

Open account terms are Net 30 days from date of invoice or Net 10 days if paying by monthly statement. We also offer early payment term discounts as follows, 2% 10 days, or 1% 20 days for accounts paying by cash or check. We also accept MasterCard, Visa and American Express. Anything Office, Inc at its discretion may add a finance charge of 1.5% per month to past due balance.

Ordering Procedure:

Website, phone, fax or email. Anything Office offers a fully functional website, www.anythingofficeinc.com, for customers who choose to order online. Online ordering from our site requires an Account code and password. If you would like to place an order online please call us at 828-758-0182 and we will set up an account for you. You may also phone in your order, fax it to 828-754-3655 or email it to orders@anythingofficeinc.com. If you do not want to setup an account you can call us to arrange for payment and delivery. Local customers can pick up at our retail store located at 309 Main St. NW, Lenoir.

Shipping and Delivery Policy and Fees:

All in stock items will be delivered next day to our local delivery accounts and usually within 2 days to drop ship accounts.

Our local delivery area consists of Caldwell, Catawba, Burke, Alexander and Iredell Counties. 

Deliveries within our local delivery area: Orders of $50 or more will be delivered free next day. Furniture and special order items may be excluded. Orders less than $50 will be delivered next day, but will incur a shipping charge of $9.95. If you prefer us to hold the order until the $50 minimum is reached, just request that at the time of the order. If you place your orders on our website and enter more than one order per day below the $50 minimum please contact us so that we are sure to adjust the minimum order charge. If you use our website you can begin an order and park it until the $50 minimum is reached if you prefer.

Drop shipped orders outside of our local delivery area: Orders that can be delivered UPS are free with a minimum $100 order. Orders under $100 will incur a flat $15.75 fee. Items too large to be shipped UPS may incur additional freight charges. Furniture and special order items may have different shipping charges and minimums. Please note the symbol by the item number to indicate non-UPSable items and call us for a freight quote.  

Furniture, oversized and special order items may not be included in free shipping minimums. Please call for further details. Local pick up is free on most items.

Copy Paper: Cases of copy paper will be delivered to a first floor location only unless there is access to an elevator. Other delivery requirements may incur an additional fee.

Assembly Service and Charges:

For items requiring assembly, we do offer assembly service for an additional charge. Please call for a quote. 

Returns, Exchanges and Shortages:

Items can be returned or exchanged within 25 days of original purchase in original packaging for full refund or exchange. Items returned after this time may be accepted but subject to a restocking fee. If item was purchased on an account, no invoice or receipt is necessary but you will be given the last purchase price in our history without a receipt.
If purchased in retail, a receipt is needed for proof of sale price or it will be at the discretion of Anything Office to determine the lowest selling price within the last 30 days and that sale price will be used for the refund amount.

Items that are defective or do not meet specifications can be returned for a full refund or exchange within 30 days of original purchase. Items that are deemed defective after 30 days of original purchase but are within the manufacturer’s warranty period will be handled by the product manufacturer. We will assist you in this process.

Damaged merchandise, if visible, should be refused. If damaged is concealed it should be reported immediately.

Special order merchandise including furniture cannot be returned except in case of error by Anything Office.

Furniture cannot be returned once it is assembled unless there is a manufacturer defect or it is damaged during assembly by one of our employees or associates. Furniture, assembled or non-assembled, must be inspected for damage and reported to Anything Office immediately. Customers choosing to assemble their own furniture must inspect the items prior to assembly and report any visible damage in order to get replacement.

Shortages must be reported within 2 days of receiving the order.

It is our intention for our customers to be completely satisfied with their purchase therefore we will make every attempt to resolve any issue you may have with your items.

I have read and agree to the above statements and am authorized to sign on behalf of company below:

 

Signature: _________________________________________

Business Name: _______________________________________